FAQs

FAQ

FREQUENTLY ASKED QUESTIONS

Are you a manufacture or trading company?

Our factory was founded in 1996 and we produce in LVL board, plywood,wooden pallet for many years.

Where is your factory and office located? How can I visit it?

Our own factory and office is located in Shuyang City, Jiangsu province, China, 50 Minutes by car from Lianyungang Airport.

How can get the sample? What’s the lead time?

Cheap sample will be free of charge, only pay for the shipping fee. Samples could be sent within one week, the production lead time is 35-45 days

Do you provide ODM/OEM service?

OEM/ODM is welcome, we will meet the requirement of customers.

Could put my own logo or design on goods.

Yes, customized LOGO and design on mass production are available

How to confirm the quality with us before starting to produce?

1)Before the order, we can provide free samples for you to confirm our Pine LVL board, plywood quality. and you can choose one or more, and then we make the quality according to that

2) Or you can send us your wanted product samples, and we will make it according to your quality.

How many days your price will be vaid?

30 days, normally price will not be changed if material cost higher

What is the Minimum order amount?

MOQ is one 20GP, our product is bigger than other products.

What’s the payment term?

Bank T/T, LC at sight, PayPal.

What is the Paid Term?

Order value Over USD5000.00, 30% deposit to confirm the order and balance 70% against the shipping bill of lading.

Order value below USD5000.00, 100% in advance to confirm the order

Warranty?

Yes,We have warranty for our clients, we will ship out the new replacements if Clients get the Item with defect or broken goods

Can I trust you?

Of course, our products sell out all over the world.and we have experiences for more than 20 years.